REPAIR ORDER MANAGEMENT FOR GADGET REPAIR SHOPS
Manage your entire repair order
in one seamless workflow.
Our repair order management software allows you to manage your work orders on one page so you don’t have to navigate multiple pages to find the relevant information. Create work orders, assign technicians, and track them in one place.
Access most important information of work order in a single view.
Our gadget repair order management tool streamlines your entire repair order workflow, bringing all the relevant information accessible from a single page. This reduces errors and boosts user satisfaction, allowing you to work more efficiently and effortlessly on customer orders.
Order Type & Status
Set order types such as carry-in, mail-in, onsite, remote, pickup etc. Easily set repair order statuses and allow users to track them in real-time to stay updated.
Assign Job & Track Progress
Assign repair jobs to technicians and your staff based on availability and let the system keep track of employee work progress in real time.
Set Priority & Due Dates
Set priority & due date of repair orders using our electronics repair ticket software. Allow your employees to complete jobs as per agreed deadlines.
Bring leads & assets associated to a customer automatically in a work order.
Dynamic Lead Creation
Our repair management software seamlessly integrates all incoming leads into work orders so that you and your staff never miss a lead and stay on top of your services.
Integrated Customers
Automatically attach current/open leads associated with customers to the work order. Search customers, edit or add new customers with name, type, and contact details easily.
Assets & Devices Details
Easily add details like IMEI/serial number, device category, task type, device issues, accessories left with the device, and customer notes such as item condition, etc.
Create sops using tasks, checklists, and assign them to employees.
Create Checklists
Make your check-in process as smooth as possible by using our in-built checklists and provide a tailored service to each customer through our gadget repair ticket management software.
Set Tasks & SOPs
With our repair order management in-built tasks and checklists, you can create SOPs for your staff ensuring every order goes through the same level of service for every customer.
Add Products, Services & Parts
Add retail items, spare parts, accessories, labor & services to a work order to give an idea of the costs that will be charged to customers using our repair order management tool.
Track employee activity, progress, repair time, and changes in timeline.
Time Tracker
Using our time tracker integrated into the work order, you can keep track of technicians' time and analyze work orders completed by time and technicians.
Attach Images & Notes
Using the activity timeline, you can see all changes, add images, and files to the timeline, comment, take notes, and tag team members when checking in an item.
Quality Control
With automated workflows, work orders completed become ready for quality check by a senior technician to ensure that customer orders are always error-free.
Cut down on admin and focus on the job with all data at your fingertips
Quotes & Estimates
Efficiently create an estimate or a quote based on customer needs in seconds. Send them to customers, get them approved, and convert them to work orders when approved.
Store Analysis
Keep track of your business costs and expenses to identify areas of saving and help bring down repair costs for customers with integrated reports in our repair ticket management software.
Payments & Invoices
See an overview of completed transactions and invoices, collect deposits & do refunds, and create invoices and send them to customers, all directly from a work order.
Start streamlining your repair
shop operations — today.